Shopping

What Shipping Methods Are Available?

We use companies that are capable of delivering Canada-wide, such as FedEx, UPS, Purolator and CanadaPost.

Do You Ship Internationally?

We are only able to ship within Canada at this moment in time.

How Long Will It Take To Get My Package?

Speed depends on various factors such as time of the season, weather, and stock availability.  However, please expect general standard shipping times to be between 2 to 10 business days from the time you place the order.

Should you wish to receive the product sooner, please contact us to arrange for faster shipping times with added costs.

Payment

What Payment Methods Are Accepted?

We currently accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal.

Is Buying Online Safe?

Yes.  We take precautionary measures to ensure that critical data is safely stored.  XKUBE never stores your credit card information on our servers and is handled by the payment processing company.  Data transferred between the website and your Internet browser is also encrypted with SSL.

Orders & Returns

How do I place an Order?

Simply browse to the product in which you would like to purchase and click on Add to cart, followed by Checkout and fill in your billing details to proceed with an order.

How Can I Cancel Or Change My Order?

Orders are generally processed within 24 hours and it is recommended to contact us as soon as possible before the product has been shipped.  If the product has already been shipped then you can contact us to issue a return and RMA number.

Do I need an account to place an order?

Yes. This allows us to process the order faster when the information relative to the order is available to us.  Furthermore, this also allows you to track your order and receive relevant communications about your order.

How Do I Track My Order?

Once the order has been processed and shipped, a tracking number will be assigned to the order.  You can track your order by entering your Order ID as well as your billing e-mail address.  You can also find the Order Tracking link at the bottom of the website.

How Can I Return a Product?

We have a 30-day return policy for unopened products and a 15% restocking fee for opened products.  Please refer to our Return Policy for more information.

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